Phoenix NODE License Activation Process
IMPORTANT: Pharsight’s licensing procedures have changed and you must follow these instructions closely to ensure that you are successful in getting up and running.
The following process will walk you through the steps needed to get your Phoenix application up and running with a Node license.
- Phoenix WinNonlin
- Phoenix NLME
- Phoenix Connect
Pharsight’s Phoenix applications can operate in a limited fashion allowing users to view existing Phoenix projects; however, without a valid license but no analyses can be built, edited, or executed.
A node license activates the Phoenix application software on the computer on which it is installed. The node license agreement restricts installation of the software and license to a single personal computer (PC) for each node license purchased. Once installed, node licenses can not be moved from one computer to another without contacting Pharsight’s support team.
WARNINGS
- At the end of this process you will have a license generated for a specific computer. If you want to move that license to another computer you will have to contact support and initiate a “Change License Request”.
- If you are testing the licensing of Phoenix on a system other than the end-users computer, please do not proceed with the license authorization process. You may install Phoenix but the Authorization Code can not be reused once it has been installed on a computer through the following license authorization processes.
<For a PDF of these instructions, click HERE>
PREREQUISITES AND SETUP
Step 1: Make sure you have an Authorization Code from Pharsight’s fulfillment team Note: An Authorization Code is NOT a license. The authorization code grants you (the end user) the ability to obtain a license for a specific computer.
Step 2: Log in as a System Administrator or and equivalent user profile.
Step 3: Install the Phoenix software on the node computer where it will be used. If you will be upgrading to a newer version of software, as always, you can access the download file(s) from the Pharsight’s download portal using your login credentials on the Pharsight Support site: http://pharsight.com/support/support_home.php.
Note: if you already have a previous version of WinNonlin installed on your computer, Phoenix will recognize the old license and ask you if you would like to use it – click, YES.
This will copy the old license to Phoenix and Phoenix will now be licensed and activated until the expiration of the old WinNonlin license. If this fits your situation, you are finished and there is no need to go on.
ACTIVATION FROM WITHIN PHOENIX
Phoenix has the capability to reach out to Pharsight’s licensing servers via the internet to obtain a license file. This is the easiest way to get Phoenix licensed but requires a specific port to be open on your corporate firewall.
Step 1. Launch Phoenix from the Start | Programs | Pharsight | Phoenix menu.
Step 2. Within Phoenix, select Edit | Preferences.
Step 3. Select Licensing, License Activation from the tree on the left.
Step 4. Make the sure On-Line radio button is selected.
Step 5.Open the email you received from Pharsight Fulfillment that contains your Authorization Code. Copy the Authorization Code. The Authorization Code will look like the following sample:
012EA7C0A850E2482dg6786CD9E8C436FB # Group : PHX_WNL : PHX_WNL Activation Information : Start - 1/3/2010 12:00:00 AM Count - 5 Duration - 362
Step 6. In Phoenix, paste the authorization code into the text box named Authorization Code.
Step 7. Enter the Product Code you received from Pharsight Fulfillment in the Product Code textbox. The Product Code will look similar to this: PHX_WNL.
(The Product Code is in the text of the email that Pharsight’s fulfillment team sends out with new Authorization Codes.)
Step 8. Click the Acquire License button.
Step 9. Within 60 seconds a dialog box will be display showing the results of the license acquisition; click OK
(Note: If you receive an error 10019 “Cannot Connect to Server”, your network environment is locked down in such a way that it prevents Phoenix from accessing Pharsight's licensing server via firewall port 5094. Either have your IT department open port 5094 on your corporate firewall; or, go on to the next Offline option)
Step 10. Click OK and begin using Phoenix.
Step 11. To confirm the acquisition & installation of the license, select License Management in tree on left.
PHX_WNL should be shown in the dialog box on the right.
Step 12. Click OK to exit the Preferences dialog.
ACTIVATION FROM A WEBSITE
For installation on a computer that does not have access to the internet, or If Phoenix can not get a license itself, you can activate your license through a Pharsight web site by following these steps:
Step 1. Launch Phoenix from the Start | Programs | Pharsight | Phoenix menu (While logged in as a System Administrator).
Step 2. Within Phoenix, select Edit | Preferences.
Step 3. Select Licensing, and then License Activation from the tree on the left
Step 4. Select Off-Line radio button and then locate the System Locking Code below.
Step 5. Copy or Record the System Locking Code. Leave Phoenix in its current state.
Step 6. On computer with internet access, open an internet browser and navigate toe the following web site:
http://licensing.pharsight.com/LicenseRequestPage/default.aspx
Step 7. On the web page, paste or type the Authorization Code you received from Pharsight into the text box named Authorization Code.
Step 8. Paste or type the System locking code obtained from Step 5 above in the text box named Locking Code.
Step 9. Click on “Request License” and the License Code will be displayed in the License Code text box.
Step 10. Copy or Record the code that appears in the “License Code” text box or click the “Save License” button to save the License Code to a text file.
Step 9. Return to the computer where Phoenix is installed and enter the License Code generated on the web page into the License Code text box on the License Activation preferences dialog.
Step 10. Click the “Install License” button.
Step 11. To confirm the installation of the license, select License Management in tree on left.
Step 12. The Product Code for the license you activated should be displayed in the dialog box on the right.
Step 13. Click OK to exit the Preferences dialog.
Step 14. Restart Phoenix to begin using your Phoenix Application(s).
ACTIVATION THROUGH PHARSIGHT SUPPORT
If the previous to options have failed, you can receive authorization from Pharsight Fulfillment. Before contacting Pharsight, please take the following steps:
Step 1. Select Off-line and copy or record the System Locking Code (Preferences dialog and select Off-Line radio button).
Step 2. Contact Pharsight via phone (+1-650-314-3850 (US/EU/Asia/India)) or email (licensing@pharsight.com).
Provide Pharsight with the System Locking Code from Phoenix and the Authorization Code.
Step 3. Pharsight will contact you back by phone and/or email with a License Code.
Step 4. Upon receipt of License Code from Pharsight, return to Phoenix and enter license code into the License Code text box on the License Activation preferences dialog.
Step 5. Click the “Install License” button.
Step 6. To confirm the installation of the license, select License Management in tree on left.
Step 7. The Product Code for the license you activated should be displayed in the dialog box on the right.
Step 8. Click OK to exit the Preferences dialog.
Step 9. Restart Phoenix to begin using your Phoenix Application(s).
NOTE: All License keys are stored in the following location:
C:\Program Files\Pharsight\Phoenix\application\Services\Licensing
Renewing an Expired Phoenix Node License
Several months prior to the expiration of your license, Pharsight's renewals coordinator will contact your firm to discuss your plans for renewing your license. When you renew, Pharsight's licensing administrator will send you an email containing an Authorization Code for the Phoenix application(s) you own.
Use the Authorization Code you receive in the same manner as described in one of the three options described above.
Upgrading from WinNonlin to Phoenix WinNonlin
(Note: This section applies only to Node licenses. For Float licenses, go here.)
If you have WinNonlin 4 or 5 installed on a computer that works using an existing valid license, the Phoenix installer can detect and use this license for Phoenix. During the Phoenix installation, make sure to click “Yes” when you are prompted to use the existing WinNonlin license.
When you click "Yes," it will copy the WinNonlin license file to the Phoenix license directory, and use it until it expires. Simply launch Phoenix WinNonlin and it will work using an updated copy of your existing license. (Note: WinNonlin 4.x or 5.x can not use Phoenix WinNonlin 6.x licenses).
If you have already installed Phoenix WinNonlin, and the license does not work, then either A.) you probably don't have a valid WinNonlin 5.x license, or B.) you may have inadvertently clicked "No" to the prompt to use the existing valid WinNonlin license during the Phoenix installation. You can uninstall and re-install Phoenix and click Yes at the prompt or contact Support for assistance to get up and running.
Regardless of whether you have WinNonlin Professional or Enterprise editions, Phoenix will copy and use your WinNonlin license. With the release of Phoenix WinNonlin 6.0, Pharsight separated the functionality unique to the traditional WinNonlin Enterprise Edition from the WinNonlin functionality and launched it as a separate product named Phoenix Connect. Upon installation, Phoenix will recognize your Enterprise license and activate both the Phoenix WinNonlin and the Phoenix Connect functionality. If this is your situation and yet your license under Phoenix does not work, consider the preceding paragraph and contact Support.